Training
I offer skill-building workshops in communication, creativity and decision making, facilitation, and dispute resolution. I draw on a range of disciplines and methodologies to transfer knowledge and develop skills among participants.
Contact me at 206.734.0097 or doug@conflictmatters.com to discuss your training needs. Customized training is available upon request.
Civility in the Workplace
What are the interpersonal qualities and skills that lead to success in the workplace? This one-day interactive workshop explores how mindset, personal style and communication skills determine your unique ability to excel. You can achieve greater success by increasing self-knowledge and refining communication skills that achieve results while building relationships. You will:
- Understand what civil treatment means
- Learn the skills and behaviors necessary for civil treatment of others
- Assess your own communication style
- Experience the benefits and challenges different communication styles pose to teamwork
- Achieve greater clarity in communication by practicing two vital skills: listening and questioning
- Practice the impact assertiveness has on effective communication.
The Influence Edge: Getting Work Done Without Authority
This one or two day course helps you be more strategic in you use of influence, as well as how to plan and prepare for influencing opportunities. With the completion of this course, you will be able to:
- Define influence and understand its power and impact for successful influencers.
- Understand the importance of networking when influencing others.
- Identify and apply four factors when planning for influence situations
- Learn how and when to use 11 specific influence behaviors
- Plan how to use the influence behaviors in a real-life situation
- Practice and receive feedback on your influence skills
- Develop a strategic, yet flexible, approach for influencing others.
Handling Difficult Conversations
Collaborative problem solving offers individuals and teams a common language and approach for addressing difficult issues early. This course provides a framework and tools that allow you to create the conditions for dialogue, explore options, build mutual agreement and improve performance in the future. You will:
- Learn a framework and tools for collaborative problem solving
- Understand the elements of conflict
- Identify results they are not getting and apply concepts and skills to improve them
- Explore how differences in learning and conflict styles influence interactions
- Practice proven skills that help individuals and groups create the conditions for dialogue and effective action.
Crucial Conversations®: Tools for Talking When the Stakes are High
We encounter crucial conversations everyday--in meetings, managing client needs, negotiating fees, and even when you get home. If you feel stuck-in a work relationship, in your career, at home, wherever—chances are there's a crucial conversation keeping you there. Based on the New York Times bestseller Crucial Conversations, the principles introduced in this presentation give you the skills you need to handle crucial conversations—principles that, if practiced, yield major improvements in areas like productivity, quality, safety, diversity, change management, and personal relationships. In this interactive 2-day course, you will:
- Learn to notice when a conversation turns crucial.
- Identify skills that can help you improve your own personal and professional results.
- Explore a model that can help teams and organizations achieve the results they seek.
Leading Through Conflict
This half-day interactive class provides you with a framework for understanding the cost of conflict and offers an approach for addressing difficult issues early so you achieve your intended results. In this class, you will:
- Assess the cost of conflict to individuals, teams and organizations;
- Shift from a telling to a learning stance;
- Ask intentional questions;
- Learn a process to discover common interests and new options that solve positional conflict.
The Voice of Leadership
This one-day experiential course explores the meaning and value of authentic voice—the foundation of effective leadership. You will learn a framework for understanding the role of voice in mobilizing people to tackle tough problems, and its impact on your success as a leader on teams and within your organization. You will experience a process for accessing your voice, clarifying your values, and exploring issues of concern to you. You will also learn how to engage in dialogic processes that actively build a safe and supportive environment. You will:
- Experience a framework for understanding the voice of leadership;
- Understand the effective use of rational, emotional, and visual language to engage others;
- Shift from a telling to a learning stance;
- Learn skills to build a safe environment that promotes collaborative learning and action.
Realizing Your Potential: Creativity & Innovation @ Work
This two-day course provides you with knowledge, tools and support for tapping into your creativity as a resource for innovation within your work and life. Through experiential exercises, you will connect your authentic voice with your personal and professional aspirations, develop self-awareness as a leader, learn processes for constructive dialogue, and unleash the potential within you and your organization. You will:
- Understand the strategic role of creativity and innovation.
- Develop critical thinking skills through imaginative exploration, questioning, and investigating how we know what we know through multiple intelligences.
- Use literary, visual, and physical arts to expand your ideas of what is possible
- Clarify personal and professional growth and create a development plan.
- Identify time-wasters and energy-suckers that limit individual and organizational potential.
- Understand the fundamentals of creating learning organizations.
- Increase the joy you have in your work and in your life.
Basic Facilitation Skills for Meetings
This course presents basic skills needed to facilitate effective meetings. You’ll explore a facilitation model that can be adapted for different meeting purposes such as problem solving, setting goals, and team building. The class provides a safe setting to practice new skills in front of a group. You will:
- Learn a framework for approaching meetings as a facilitator
- Practice opening and closing meetings effectively
- Lead a process for facilitating constructive conversations
- Experience dealing with difficult behaviors
- Increase your level of preparedness and confidence to facilitate groups
Facilitating Meetings for Results that Matter
How can you make meetings more interesting and effective? In this interactive workshop, you will learn how to plan a meeting, encourage commitment from participants, and move from uncertainty to productivity. You will experience and discuss tools facilitators use to help teams and organizations move toward results that matter, whether the goal is to accomplish a single task or to plan for the long-term. You will:
- Increase your level of preparedness and confidence to facilitate groups
- Experience group process models and discuss how and when you could use them
- Learn the skills and behaviors necessary for effective facilitation
- Discuss the challenges of facilitation
- Discover resources to overcome those barriers
Career Strategy Workshop
Internal Microsoft offering. Gain the information and access to tools that help you create an effective career and development plan. This one-day workshop helps you gain confidence and ability to manage your own career development, create opportunities and have meaningful development conversations with your manager. You will:
- Learn a framework for planning your career
- Explore career options
- Complete a self-assessment that reveals your interests, abilities, motivations, values and work-culture preferences
- Consider industry trends, mentoring and networking as tools for development
- Identify a vision for your career and develop a plan to get there.
Coaching for Career Development
Internal Microsoft offering. One of the most powerful ways Managers achieve results through others is by adopting a coaching approach with their direct reports. You can use coaching skills to help others access their potential and maximize their performance. This approach involves using skill to help others raise self-awareness and self-motivation; and to take responsibility for their own learning and development. You will:
- Learn about the attributes of an effective coach
- Practice coaching skills: questioning, listening, non-judemental mindset
- Learn a model for coaching individuals
- Practice your coaching skills using the coaching model.
For more information about courses and training services, email doug@conflictmatters.com or call 206.734-0097.
